mixology masterclass FAQ

mixology masterclass EXPERIENCES

How long does the Mixology Masterclass Experience last for?

Our Cocktail Masterclass Experience lasts for approximately 2.5 hours in total and includes a graze platter to eat.

Where can I park?

Parking at the distillery is limited (and driving is not advised if drinking) so please consider this before arriving by car. If the distillery car park is full, please respectfully park along the High Street and walk up Green Lane.

How many places are there at a Mixology Masterclass Experience?

We can accommodate a maximum of 12 guests. 

Bookings

How do I book a Mixology Masterclass Experience?

Click here to book. Fill out your details, including dietary requirements and pay by debit/credit card at checkout. You will then receive a confirmation of your booking by email.

 

How do I change the number of guests on my booking?

If you booked an experience for 1 person and now want to book for 2, for example, please contact us directly as soon as possible.

Can I cancel my booking?

We require a minimum of 14 days notice for all cancellations and all bookings made by gift voucher are non-refundable.

If you wish to cancel your booking (not paid with gift voucher) within 14 days, a £15 cancellation fee will apply. Please note, any cancellations made 72 hours prior to your booking will be charged in full. Cancellations made within 7 days will be charged at 50%. Please contact us directly to discuss your booking.

Can I reschedule my Mixology Masterclass Experience booking?

If you need to reschedule your Mixology Masterclass Experience, we require a minimum of 14 days notice prior to your booked date. We will do our best to accommodate your request but cannot guarantee availability on your chosen date. If you wish to reschedule within 14 days of your booking, a £15 rescheduling fee will apply. We are unable to reschedule your booking more than once. Please contact us directly to amend your booking.

gift vouchers

When will I receive my gift voucher?

Our gift vouchers are digital 'e-vouchers', they are sent digitally via email and not physically in the post. We have chosen this method as it is more sustainable and causes less waste. Once a gift voucher has been paid for through our website, you will receive a confirmation of payment immediately and a separate email within 48 hours (max) containing the unique code which the bearer of the voucher can use to book their experience. 

 

How do I redeem a gift e-voucher for a Mixology Masterclass?

Click here and select your preferred class date and time, subject to availability. Fill out your details and during the checkout process, enter your unique e-voucher code in the 'Enter Coupon Code' box and click the arrow to the right of the box, then click 'Pay Now'. You won't be asked for payment details and you will receive a confirmation of your booking by email immediately.

 

How long are Mixology Masterclass gift vouchers valid for?

Your e-voucher is valid for 12 months from the date of purchase and can be redeemed on the applicable Mixology Masterclass the e-voucher was issued for, within that time period.

 

Does my Mixology Masterclass gift voucher expire?

Yes. All gift vouchers which are not redeemed within 12 months of their purchase date will expire and are non-refundable.

Can I extend my Mixology Masterclass gift voucher?

Gift vouchers are valid for 12 months from their purchase date and cannot be extended.

Can I use my Mixology Masterclass gift voucher for other Silverstone Distillery products and services?

No. Gin School gift vouchers must be redeemed on Mixology Masterclass experiences only.

Can I give my e-voucher to a friend to use?

The purchaser of the e-voucher can gift their unique code (sent in email upon purchase) to anyone they wish to be used to book a Cocktail Masterclass. We suggest perhaps writing the unique e-voucher code in a nice gift card, how lovely!