Gin School FAQ

Gin School EXPERIENCES

How long does the Gin School Experience last for?

Our Gin School Experience lasts for approximately 4 hours in total.

Where can I park?

We have parking for 6 vehicles directly outside the distillery. We also have a separate over-flow field for parking too. Simply pass the distillery on your right-hand-side and the entrance to the overflow is further up Green Lane, on the right.

I’ve purchased a ‘Gin School Experience for Two’, do we both get to take a bottle of gin home?

A ‘Gin School Experience for Two’ entitles two persons to two places at our Gin School where they will share one mini copper pot still to distil one 70cl bottle of gin to share.

How many places are there at a Gin School Experience?

We currently have 3 copper stills and can accommodate a maximum of 6 guests as either in pairs or alone. 

I have food allergies, whom do I tell? 

Please use the appropriate box during the booking process to highlight any food allergies or intolerances of the class attendees. 

Bookings

How do I book a Gin School Experience?

Click here and select the number of guests in attendance and your preferred experience date and time. All session times are subject to availability. Fill out your details and pay by debit/credit card at checkout. You will then receive a confirmation of your booking by email.

 

How do I change the number of guests on my booking?

If you booked an experience for 1 person and now want to book for 2, for example, please contact us directly as soon as possible.

Can I cancel my booking?

We require a minimum of 14 days notice for all cancellations and all bookings made by gift voucher are non-refundable.

If you wish to cancel your booking (not paid with gift voucher) within 14 days, a £15 cancellation fee will apply. Please note, any cancellations made 72 hours prior to your booking will be charged in full. Cancellations made within 7 days will be charged at 50%. Please contact us directly to discuss your booking.

Can I reschedule my Gin School Experience booking?

If you need to reschedule your Gin School Experience, we require a minimum of 14 days notice prior to your booked date. We will do our best to accommodate your request but cannot guarantee availability on your chosen date. If you wish to reschedule within 14 days of your booking, a £15 rescheduling fee will apply. We are unable to reschedule your booking more than once. Please contact us directly to amend your booking.

Silverstone Distillery has unfortunately had to cancel a Gin School Class date. What happens now? 

We will contact you directly and immediately to try to re-book your class for the next convenient date to attend. If another date cannot be agreed, we will issue you a full refund. Please note: refunds are issued within 48 hours of the class being cancelled. It may take longer to appear in your bank account depending on the process by which you paid. 

Bookings effected by Covid19.

If your Gin School has been postponed due to Covid-19 please check our bookings calendar and simply email us on hello@silverstonedistillery.co.uk with your original booking details and preferred rebooking date. A new booking confirmation will be sent by email when confirmed. 

Gift Vouchers

 

When will I receive my gift voucher?

Our gift vouchers are digital 'e-vouchers', they are sent digitally via email and not physically in the post. We have chosen this method as it is more sustainable and causes less waste. Once a gift voucher has been paid for through our website, you will receive a confirmation of payment immediately and a separate email within 48 hours (max) containing the unique code which the bearer of the voucher can use to book their experience. 

 

How do I redeem a gift e-voucher for a Gin School class?

Click here and select your preferred class date and time, subject to availability. Fill out your details and during the checkout process, enter your unique e-voucher code in the 'Enter Coupon Code' box and click the arrow to the right of the box, then click 'Pay Now'. You won't be asked for payment details and you will receive a confirmation of your booking by email immediately.

 

How long are Gin School gift vouchers valid for?

Your e-voucher is valid for 12 months from the date of purchase and can be redeemed on the applicable Gin School Class the e-voucher was issued for, within that time period.

 

Does my Gin School gift voucher expire?

Yes. All gift vouchers which are not redeemed within 12 months of their purchase date will expire and are non-refundable.

 

Can I extend my Gin School gift voucher?

Gift vouchers are valid for 12 months from their purchase date and cannot be extended.

 

Can I use my Gin School gift voucher for other Silverstone Distillery products and services?

No. Gin School gift vouchers must be redeemed on Gin School experiences only.

Can I give my e-voucher to a friend to use?

The purchaser of the e-voucher can gift their unique code (sent in email upon purchase) to anyone they wish to be used to book a Gin School Class. We suggest perhaps writing the unique e-voucher code in a nice gift card, how lovely!

  • Black Facebook Icon
  • Black Twitter Icon
  • Black Instagram Icon
muddy sticker.png

© 2021 Silverstone Distillery

All Rights Reserved